Refund policy

Return Policy

Product returns are accepted on the first initial purchase only. Products are to be returned only after 90 days from the date of purchase. We suggest customers complete the 90 days course to get the product's benefits as claimed. If, after ninety days of taking Renadyl, there is any reason you wish to return or claim a refund, you can complete the Refund Claim form and fill in the details, and include it in the return package. Kibow Biotech will give you a refund (less return shipping); that’s how confident Kibow Biotech is that you’ll love the product and improve your quality of life. Refund is applicable only on Renadyl 3 pack and Synbiotic pack (Renadyl 3 pack + Fortis) orders.

Return Authorization Number (RMA#).

Please call Customer Service at 1-888.271.2560 to obtain a Return Authorization Number (RMA#). All requests for refunds and returns must be made within 90 days to 100 days of receipt of your package. Your package must be postmarked within 48-72 hours after the RMA # has been issued.

Please note: Any packages that are returned to our office without an RMA#, including any orders which were not canceled before order processing and/or refused at the time of delivery, will have a return shipping fee of $15 (subject to change) deducted before a credit (if any) is issued.

Returning your package on your own?

Once you receive your RMA#, put this number on the package. Indicate the reason for your return by completing the REFUND CLAIM FORM sent along with #RMA, include the packing slip/order confirmation that came with your order, highlight the items you are returning, and place the copy in the box with the products and wrap the package securely. If you do not have your packing slip, please indicate the order number on a separate piece of paper, enclose it in the package and send the package to the following address:

Kibow Biotech, LLC. (USA) 
1 East Uwchlan Ave. Suite 101
Exton, PA 19341
USA

Kibow Biotech recommends using UPS, Federal Express, or Insured Parcel Post for shipment to ensure proper credit to your account. Please save your shipping receipt and tracking information until your return is processed. If you have any further questions, please get in touch with Customer Service at 1-888.271.2560.

Credits are issued within 14 business days after your return is processed in the Kibow Biotech Office. Refunds issued by paper check can take up to 4 weeks to be processed. Shipping costs are not refundable unless it is a result of our error. Credits are issued back to the original method of payment for the returned product. Please note that Kibow Biotech is not responsible for any bank or credit card fees you may incur.